Purchasing From Our Site
Returns, Refunds, and Exchanges
Compression Garments
Sizing, Fit, Drain Sites
Coupon Codes, Discounts, Etc.
Shipping
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Purchasing From Our Site
Q: How do I purchase from your website?
A: Purchasing from our site is easy, fast, and secure. When viewing a product, simply click the "Add To Cart" button near the bottom of that page. Doing this will take you to your Shopping Cart. At which you would click the "Checkout" button. You will be asked to either login or create an account in oder to checkout. After this you will follow the instructions and proceed through your secure checkout. We accept Visa, MasterCard, Discover, American Express, and PayPal.
Q: Is the site safe and secure?
A: Absolutely. We use some of the latest technology to ensure our customers have a Safe 100% Secure Checkout. For details please click here.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover, American Express (Amex), and PayPal. Note: A PayPal account is NOT required to purchase from our site.
Q: Will I receive a receipt after my purchase?
A: Yes. You will automatically receive a receipt for your purchase from us. In addition, in many instances you will also receive a receipt from PayPal too. If you did not receive a receipt, please check your regular email and then your Junk or Spam email folder. If you still did not receive a receipt please contact us at the link above.
Q: What if I have a question after checkout?
A: We look forward to your questions. Simply Contact Us Here or call Toll Free 1-888-955-5540. When available, also try our Live Customer Service Chat located on the right side of our site. For prompt service please have your order number available.
Q: I never received a receipt after checkout, what do I do?
A: That's ok. First, please check both your inbox and email spam folder. Sometimes email will mistakenly be sent to a spam folder. If after 1 hour you still haven't received a receipt simply Contact Us Here. Note also that you can view your receipt by logging into your account.
Q: I forgot my account login and/or password
A: No problem. Simply reset your password here. When there, enter the email address you used when you created your account with us. You will be emailed a new password. Once you are logged into your account using the NEW password, you can change the password if you like.
Q: I received my order, but it is the incorrect product.
A: Please Contact Us Here so that we may try to address the error.
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Returns, Refunds, and Exchanges
Q: How do I return a product to you?
A: Returns Are Easy, Fast, and Hassle-Free. Please see our Shipping & Returns page here. For more help simply Contact Us Online.
Q: What do I need to do to get a refund?
A: Returns Are Easy, Fast, and Hassle-Free. Please see our Shipping & Returns page here. For more help simply Contact Us Online.
Q: How will I get my refund?
A: First, please see our Shipping & Returns page here. For specific refund/credit information please Contact Us Online or call 1-888-955-5540.
Q: Can exchange my product?
A: Please see our Shipping & Returns page here. For more help simply Contact Us Online.
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Compression Garments
Q: What is a Compression Garment?
A: A post operative compression garment is a type of clothing that promotes faster wound healing and decreased risk of complications. Pushing down on the skin, the surgical compression garment squeezes body fluids back toward deeper tissues, reducing edema (swelling) in the affected areas, and speeding delivery of oxygen to the cells. In addition, loose skin, held firmly against the body, is far more likely to heal without sagging. (Source: Coressence Laser & Skin Center. Glossary. http://www.coressence.com/glossary.php, Sept 2010.).
Q: What is a Stage One Compression Garment?
A: A stage one (1) compression garment is a medical garment that provides moderate compression immediately after surgery and may be worn for up to 2 weeks. This zippered garment with reinforced seams allows for easy application and durability during the critical immediate postoperative period. (Source: Rainey Compression Essentials. FAQ. http://www.raineywear.com/faq.aspx, Sept 2010.). Your Doctor will usually consult with you about what type, etc. For assitance with garment selection simply Contact Us Online or call 662-842-0179.
Q: What is a Stage Two Compression Garment?
A: Stage Two garments provide continued healing compression and support during the second stage of recovery (typically 2-8 weeks post-op). This non-zippered, pull-on garment is sized smaller for additional support to the newly contoured body. Second stage garments also fit smoothly under clothing as patients become more active. (Source: Rainey Compression Essentials. FAQ. http://www.raineywear.com/faq.aspx, Sept 2010.). Your Doctor will usually consult with you about what type, etc. For assitance with garment selection simply Contact Us Online or call 1-888-955-5540.
Q: Why wear a Compression Garment?
A: Wearing a post operative compression garment has many benefits after cosmetic surgery that can promote faster wound healing and decreased risk of complications.
Q: How long should I wear a Compression Garment for?
A: This varies depending on your procedure. Please consult with your doctor before purchasing.
Q: Which Compression Garment is right for me?
A: This varies depending on your procedure. Please consult with your doctor before purchasing.
Q: Do I need a prescription for a Compression Garment?
A: In most cases no. However, this can vary from region/area or procedure. Please speak with your Doctor. For more specific answers, simply Contact Us Online or call 1-888-955-5540.
Q: What colors do your Garments come in?
A: Normally, our Garments are White, Champaign or Black. We might carry other colors, so feel free to Contact Us Online or call 662-842-0179.
Q: What if the Compression Garment I order does not fit?
A: Please see our return policy and procedure Here.
Q: How should I clean my Compression Garment?
A: Most of our Garments are machine washable and dryer safe. However, some of our Garments are not. We ask that you Contact Us Online with the specific type of Garment for care instructions. Also, some Garments may include cleaning instructions. To help ensure the quality of your Garment, we suggest using LovLast Garment Cleaner.
Q: Do your Garments shink after washing?
A: Please Contact Us Online or call 662-842-0179 .
Q: What is the fabric content of your compression garments?
A: Most of our Garments are 77% Nylon and 23% DuPont® Power Lycra. This combination of soft strong compression make our Garments #1 from both patients and Doctors. Most of our Garments are latex-free. Please Contact Us Online or call 662-842-0179 for specific Latex questions.
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Sizing, Fit, Drain Sites
Q: Do you have a sizing chart?
A: Yes. Please see our Compression Garment Sizing Chart.
Q: Is there a particular sizing method?
A: Yes. Size chart is based on Pre-Op measurements. For accurate measurements, pull measuring tape medium-snug next to skin without clothing. Exception: Patient should wear bra for bust measurements. Home Recovery recommends that customers purchase the Stage One Garment in Pre-Surgery Size. For example, if customer is a size 10 before surgery then a size 10 “Stage One” Compression Garment should be purchased. After surgery the patient will be swollen and approximately the same size as before the surgery. The “Stage Two” Garment will be the same size. Home Recovery designs the “Stage Two” garments to be more snug than “Stage One” garments.
Q: What size should I order for my Compression Garments?
A: Please see our Compression Garment Sizing Chart and sizing instructions.
Q: What is a Drain Site?
A: Certain surgical procedures may require tube insertions at the incision to drain excess fluids from the body. Doctors may prescribe sites along first stage garments to accommodate this process. Our Garment Drain Sites are tailored with hook and eye closures for continued use of the garment once the tubes are removed.
Q: Do I need a Drain Site?
A: This depends on what your Doctor has suggested to you. Please consult with your Doctor before purchasing.
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Coupon Codes, Discounts, Etc.
Q: How do I enter a Coupon Code that I have?
A: Add your products to your Shopping Cart. During the checkout process you will be able to enter your coupon code and view the discount you revieve before making payment. You can also check the status of your coupon code here.
Q: Can I check the amount of a Coupon Code?
A: Yes. You can check the status of your coupon code here.
Q: My Coupon Code doesn't work, why?
A: This is probably because the coupon has expired. If you feel this is not the case, simply Contact Us Online or call 662-842-0179.
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Shipping
Q: When will I get my order?
A: Orders are usually shipped by the next business day. The actual time you will receive your order depends on the type of shipping method you selected during checkout. Please note: Unseen variables such as weather, that are out of our control, may delay shipping time. You may also check the status of your order by logging into your Home Recovery account here.
Q: When will my order be shipped?
A: Orders are usually shipped by the next business day. You may also check the status of your order by logging into your Home Recovery account here.
Q: Where is my shipment tracking number?
A: Shipping tracking numbers are available for only specific types of shipping methods. If a shipping tracking number is available it will likely be emailed to you as your order status is updated. You may also check this by logging into your Home Recovery account here.
Q: How do I check the status of my order?
A: By logging into your Home Recovery account here.
Q: Do I need to sign for my package?
A: This depends on the shipping method you selected during checkout. In some instances, your package may arrive via FedEx which often requires a signature.
Q: What if my shipment/package appears damaged?
A: Please Contact Us Online or call 662-842-0179.
Q: Do you ship to P.O. boxes?
A: Because we offer various types of shipping carriers, we ask that you provide us with a residential or commercial address only for delivery. Providing only a P.O. box may delay shipment.
Q: Do you ship outside of the United States? (International)
A: Yes.
Q: Can I ship my order to another address? (not my billing address)
A: Yes. Upon checkout simply enter your shipping address.
Q: I never received my order, and it says shipped/delivered in my account, what do I do?
A: Please consider the time it takes to deliver. If after some time you still have not received your order please Contact Us Online or call 1-888-955-5540.
Q: Does Home Recovery pay for shipping when returning a product?
A: Please see our Shipping & Returns page.
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